Guest Experience Supervisor

Efficientapply; California (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting, quality food, and adherence to 20/20 guest expectations and all procedures.

The role emphasizes coaching on hospitality, maintaining neat appearance, staying calm under pressure, and guiding staff to provide accurate orders, fast service, and strict food safety practices.

Qualifications

• Must train and coach team members using Guest Expectations materials.
• Demonstrate hospitality and ensure friendly guest interactions.
• Uphold JIB uniform, grooming, and safety standards.
• Ensure accurate order taking and fast, consistent service.

Responsibilities

• Train and lead team members to deliver an exceptional guest experience.
• Monitor food quality and ensure tasting standards meet expectations.
• Maintain cleanliness of interior and exterior and assist during busy times.
• Coach staff on guest satisfaction and problem resolution using the 3-steps.
• Ensure compliance with all Jack in the Box procedures and policies.

Skills

Team leadership

Training & coaching

Guest service

Food safety

Job description

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting, quality food, and adherence to 20/20 guest expectations and all procedures.

The role emphasizes coaching on hospitality, maintaining neat appearance, staying calm under pressure, and guiding staff to provide accurate orders, fast service, and strict food safety practices.