Guest Experience Team Leader

Efficientapply; Post Falls (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Jack in the Box seeks a dedicated first-line supervisor to train and lead crew members in delivering an exceptional guest experience, ensuring great tasting food and strict adherence to our standards. You will coach staff, maintain cleanliness, and manage shifts to meet high guest expectations while upholding food safety and brand guidelines.

As a hands-on leader, you will monitor order accuracy, assist with front-of-house duties, and ensure compliance with all procedures and labor laws, while

Qualifications

• Experience: 6 months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old and complete Team Leader training classes; ServSafe certification may be required in some states.
• Ability to speak, read, and write effectively in English; willingness to communicate with guests in multiple languages as location requires.

Responsibilities

• Direct and train team members to deliver exceptional guest experiences and quality food.
• Model calm leadership during peak times and coach staff on job requirements and standards.
• Supervise front and back of house duties including guest service, food prep, cleanliness, and safety.
• Ensure adherence to all Jack in the Box procedures, systems, and labor laws; manage cash handling and shift accountability.

Skills

Guest service training

Team supervision

English proficiency

Cash handling

POS system

Tools

POS system

Cash register

Job description

Jack in the Box seeks a dedicated first-line supervisor to train and lead crew members in delivering an exceptional guest experience, ensuring great tasting food and strict adherence to our standards. You will coach staff, maintain cleanliness, and manage shifts to meet high guest expectations while upholding food safety and brand guidelines.

As a hands-on leader, you will monitor order accuracy, assist with front-of-house duties, and ensure compliance with all procedures and labor laws, while