Guest Experience Team Lead

Efficientapply; East Wenatchee (WA); On-site; USD 52,000 - 62,000; Full time

Job summary

Jack in the Box is seeking a first-line operations supervisor to train and lead team members in delivering an exceptional guest experience, including great tasting food and adherence to 20/20 guest expectations.

You will train staff on Guest Expectations, ensure neat grooming, friendly service, and well-staffed operations while maintaining restaurant cleanliness and high food safety standards.

Qualifications

• 1 year of supervisory experience in a restaurant or retail customer service environment.
• 6 months JIB experience and 100% certification in all workstations for internal promotions.
• Must be at least 18 years old; ServSafe certification may be required in certain states.
• Must be able to read, write, and speak English; additional language skills may be a plus.

Responsibilities

• Train and coach team members to deliver exceptional guest experiences.
• Lead frontline operations to ensure timely, accurate order taking and service.
• Enforce Jack in the Box procedures, systems, and food safety standards.
• Maintain cleanliness and organization of dining and front-of-house areas.
• Model a calm, friendly, and high-velocity work environment during peak times.
• Ensure adherence to labor policies, breaks, and timekeeping.

Skills

Customer service

Team leadership

English proficiency

Tools

POS system

Basic computer skills

Job description

Jack in the Box is seeking a first-line operations supervisor to train and lead team members in delivering an exceptional guest experience, including great tasting food and adherence to 20/20 guest expectations.

You will train staff on Guest Expectations, ensure neat grooming, friendly service, and well-staffed operations while maintaining restaurant cleanliness and high food safety standards.