Guest Experience Team Lead

Efficientapply; La Verne (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience. You will ensure great tasting food, meet 20/20 guest expectations, and uphold all procedures and standards.

You will train staff, coach them on guest service, maintain cleanliness, and manage shift operations to keep guests served efficiently while preserving brand integrity.

Qualifications

• Experience in quick-serve or restaurant supervision preferred, with prior JIB exposure helpful.
• Capable of coaching staff to meet Guest Expectations and food safety standards.
• Must communicate clearly and maintain professional appearance and demeanor.

Responsibilities

• Train and supervise team members to deliver consistent guest experiences.
• Lead by example to ensure order accuracy, speed, and friendliness during peak times.
• Enforce JIB policies, safety, and uniform standards across shifts.
• Coordinate front- and back-of-house functions to maintain cleanliness and efficiency.
• Address guest concerns promptly and escalate issues as needed.

Skills

Guest Service

Team Leadership

Training & Coaching

Communication

Problem Solving

Hospitality Model

Tools

POS system

Video monitors

Cash register

Computers basics

Job description

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience. You will ensure great tasting food, meet 20/20 guest expectations, and uphold all procedures and standards.

You will train staff, coach them on guest service, maintain cleanliness, and manage shift operations to keep guests served efficiently while preserving brand integrity.