Guest Experience Team Leader

Harri; Novato (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise and train crew, ensure guest satisfaction, quality food, and adherence to JIB procedures. You’ll lead by example during busy times and coach team members on service standards.

This role requires at least 6 months of JIB experience or 1 year in supervision, English proficiency, ServSafe where required, and strong people skills. You will manage cash handling, schedule compliance, and uphold food safety.

Qualifications

• Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; ServSafe certification in certain states.
• Must speak/read/write effectively in English; additional language knowledge may be required based on location.
• Excellent interpersonal skills; ability to perform and understand basic math concepts; work well with diverse groups; proven analytical skills; good organization and planning.
• Is a self-starter who takes initiative and willingly accepts responsibility.
• Basic knowledge of personal computers and related software applications.
• Demonstrates integrity and ethical behavior.

Responsibilities

• Immediately acknowledges and welcomes guests.
• Takes and clarifies orders, assists guests with menu selection as appropriate.
• Enters order in POS system, collects money, and makes change.
• Always thanks guest upon completion of order taking.
• Assembles order, ensures timely and accurate preparation; hands or delivers orders to guests.
• Maintains cleanliness and stocking of work area.

Skills

Interpersonal skills

Analytical skills

Organization & planning

Initiative

PC literacy

Tools

POS systems

Cash register operation

Job description

Jack in the Box is seeking a Team Leader to supervise and train crew, ensure guest satisfaction, quality food, and adherence to JIB procedures. You’ll lead by example during busy times and coach team members on service standards.

This role requires at least 6 months of JIB experience or 1 year in supervision, English proficiency, ServSafe where required, and strong people skills. You will manage cash handling, schedule compliance, and uphold food safety.