Guest Experience Team Leader

Harri; Elk Grove (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jack in the Box is seeking a Team Leader in Elk Grove, California to supervise daily operations and train team members to consistently deliver an exceptional guest experience. The role emphasizes great tasting food, guest expectations, and strict adherence to JIB procedures and standards.

The position requires training and coaching others, maintaining professionalism during peak times, and ensuring compliance with all policies.

Qualifications

• 6 consecutive months JIB experience and 100% certification in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Ability to train and coach team members using established materials.
• Must ensure compliance with all policies, safety and quality standards.
• Comfort working in a fast-paced, high-energy restaurant environment.

Responsibilities

• Train and lead team members to deliver an exceptional guest experience.
• Model and enforce food safety and quality standards across all stations.
• Oversee guest service, order accuracy and cashiering during busy periods.
• Ensure staffing and labor practices meet policies and labor laws.

Skills

Restaurant supervision

Customer service leadership

Staff training

Job description

Jack in the Box is seeking a Team Leader in Elk Grove, California to supervise daily operations and train team members to consistently deliver an exceptional guest experience. The role emphasizes great tasting food, guest expectations, and strict adherence to JIB procedures and standards.

The position requires training and coaching others, maintaining professionalism during peak times, and ensuring compliance with all policies.