Guest Experience Team Lead

Harri; Lakeport (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jack in the Box in Lakeport, CA is seeking a Team Leader to supervise and train front-line team members, ensuring exceptional guest experiences, great tasting food, and adherence to all JIB procedures and standards.

The role emphasizes leading by example, coaching on hospitality, cleanliness, order accuracy, and a proactive, customer-first approach during peak times. Training and development are key to maintaining brand standards and team performance.

Qualifications

• Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old; must complete Team Leader training classes; ServSafe certification may be required in certain states.

Responsibilities

• Train and coach team members using Guest Expectations materials.
• Lead and supervise operations to ensure high guest satisfaction and consistent service.
• Ensure food quality, safety, and timely service through effective team management.
• Maintain cleanliness and organization of the restaurant and adherence to policies.

Job description

Jack in the Box in Lakeport, CA is seeking a Team Leader to supervise and train front-line team members, ensuring exceptional guest experiences, great tasting food, and adherence to all JIB procedures and standards.

The role emphasizes leading by example, coaching on hospitality, cleanliness, order accuracy, and a proactive, customer-first approach during peak times. Training and development are key to maintaining brand standards and team performance.