Guest Experience Team Leader

Harri; Concord (CA); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise front-line staff, coach performance, and ensure exceptional guest experiences. You will train team members, manage order taking and cashiering during peak periods, and enforce food safety and cleanliness standards to maintain quality and speed of service.

As a first-line supervisor, you’ll lead by example, handle guest requests with the 3-step service approach, and maintain a positive, organized dining environment, ensuring the team delivers

Qualifications

• Experience – 6 months on JIB, or 1 year supervisory experience.
• Must be at least 18 and complete Team Leader training; ServSafe varies by state.
• English proficiency; other languages may be required by location.
• Excellent interpersonal skills and ability to work with diverse groups.
• Ability to stand for long periods and lift 15–25 lbs.

Responsibilities

• Lead and coach team to deliver consistent guest experiences.
• Train team using Guest Expectations materials.
• Manage order taking, cashiering during peak times.
• Ensure food safety, cleanliness, and adherence to policies.
• Maintain calm, organized service on a busy floor.
• Encourage proactive guest problem resolution and 3-step service.

Skills

Staff supervision

Guest service

Food safety

Cash handling

Training & coaching

Tools

POS system

Video monitors

Job description

Jack in the Box is seeking a Team Leader to supervise front-line staff, coach performance, and ensure exceptional guest experiences. You will train team members, manage order taking and cashiering during peak periods, and enforce food safety and cleanliness standards to maintain quality and speed of service.

As a first-line supervisor, you’ll lead by example, handle guest requests with the 3-step service approach, and maintain a positive, organized dining environment, ensuring the team delivers