Guest Experience Team Leader

Harri; Santa Clara (CA); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise dining room operations, coach staff, and ensure consistent guest experiences. You will help with front-of-house duties, oversee order accuracy, and uphold food safety standards while maintaining a positive, high-energy environment.

The role emphasizes staff development, adherence to scheduling, and strong customer service skills, with accountability for cash handling and sequence of service in a fast-paced setting.

Qualifications

• Must demonstrate guest-focused hospitality.
• Must be able to lead a team during busy periods.
• Commitment to food safety and quality policies.

Responsibilities

• Greet and serve guests, take orders, and ensure accurate orders.
• Lead and train team members to meet JIB standards.
• Monitor cleanliness and ensure a safe, welcoming dining area.
• Oversee meal prep and back-of-house operations.
• Manage cash handling and POS transactions during shifts.

Skills

Guest focus

Team leadership

Calm under pressure

Time management

Customer service

Brand integrity

Employee coaching

Cash handling

Education

High School Diploma or equivalent

Tools

POS systems

Basic computer skills

Job description

Jack in the Box is seeking a Team Leader to supervise dining room operations, coach staff, and ensure consistent guest experiences. You will help with front-of-house duties, oversee order accuracy, and uphold food safety standards while maintaining a positive, high-energy environment.

The role emphasizes staff development, adherence to scheduling, and strong customer service skills, with accountability for cash handling and sequence of service in a fast-paced setting.