Team Leader

The Escape Game; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Downtown Austin is seeking a Team Leader to deliver five-star guest experiences and lead a 4-15 person team across shifts. You will uphold our service standards, handle opening/closing, ensure games start on time, and coach teammates with a focus on positive attitudes, adaptability, and problem solving in a fast-paced setting.

This role requires flexible availability including nights, weekends, and holidays, with physical tasks such as cleaning, lifting, and occasional

Qualifications

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability; nights, weekends, and/or holidays.
• Must be able to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

Responsibilities

• Lead and communicate with a team of 4-15.
• Create a fun, positive atmosphere for guests and team.
• Open and close the store and ensure games start on time.
• Facilitate team member breaks and coach using Continuous, Gracious Pressure.
• Address minor maintenance issues and manage cash/inventory.
• Ensure every guest has a five-star experience and leaves happy.

Skills

Guest service leadership

Interpersonal communication

Emotional intelligence

Problem solving

Multitasking

Flexible/teachability

Tools

Basic computer skills

Job description

We are located in Downtown Austin!

THE ROLE

Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.

HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Following TEG’s 4 As of Leadership
  • Attitude
  • Appreciation
  • Adaptability
  • Awareness
• Leading and communicating with a team of 4-15
• Creating a fun, positive atmosphere
• Ensuring operational excellence on shift by:
  • Opening and closing the store
  • Making sure games start on time
  • Facilitating team member breaks
  • Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching
  • Addressing minor maintenance issues
  • Managing cash/inventory
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexible, humble, and teachable
• High capacity for creative problem solving
• Excellent discernment
• Flexible multi-tasker
• Strong interpersonal skills and emotional intelligence
• Positively influences others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule