Guest Experience Team Lead

Harri; Santa Rosa (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Jack in the Box in Santa Rosa, CA is seeking a Team Leader to supervise and train crew, ensuring an exceptional guest experience, great tasting food, and adherence to JIB procedures. You will coach staff on hospitality, manage busy periods, ensure order accuracy, food safety, cleanliness, and help guests with a friendly, proactive attitude.

Requirements include 6 months of JIB experience with full workstation certification or 1 year of supervisory restaurant/retail experience, plus strong

Qualifications

• 6 months of JIB experience with 100% workstation certification for internal promotions, or 1 year of supervisory experience in a restaurant or retail environment.
• Must be at least 18 years old and complete Team Leader training; ServSafe certification may be required in some states.
• Strong interpersonal skills, ability to work with diverse groups, and integrity in handling cash and policy adherence.

Responsibilities

• Train and coach team members to deliver exceptional guest experiences.
• Lead shifts, ensuring fast, friendly service and accurate orders.
• Enforce food safety, cleanliness, and brand standards across all areas of the restaurant.
• Assist with order taking, cashiering, and guest problem resolution during peak times.
• Model proactive teamwork and maintain calm operation during busy periods.

Skills

Team leadership

Guest service

Communication

Training

Job description

Jack in the Box in Santa Rosa, CA is seeking a Team Leader to supervise and train crew, ensuring an exceptional guest experience, great tasting food, and adherence to JIB procedures. You will coach staff on hospitality, manage busy periods, ensure order accuracy, food safety, cleanliness, and help guests with a friendly, proactive attitude.

Requirements include 6 months of JIB experience with full workstation certification or 1 year of supervisory restaurant/retail experience, plus strong