Guest Experience Team Lead

Harri; Riverbank (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise front- and back-of-house operations, train staff, and ensure guests receive fast, accurate service. You will model hospitality standards, coach coworkers, and handle peak periods with calm efficiency.

Ideal candidates bring strong guest-service, leadership, and organizational skills, plus integrity and a proactive, safety-minded approach to food quality and cleanliness.

Qualifications

• Experience in a fast-paced service environment is required.
• Must demonstrate guest-focused service and problem solving.
• Strong communication in English and team leadership skills.
• Ability to train, coach, and motivate staff to meet standards.

Responsibilities

• Train and lead team members to deliver guest experiences.
• Coach staff on hospitality, cleanliness, and speed of service.
• Ensure order accuracy, food safety, and compliance with standards.
• Assist with cashiering and guest ordering during peak times.
• Maintain a positive, organized work environment and teamwork.

Skills

Customer service

Team leadership

English proficiency

Interpersonal skills

Organization & planning

Analytical skills

Basic math

Self-starter

Tools

POS system

Cash register

PC basics

Job description

Jack in the Box is seeking a Team Leader to supervise front- and back-of-house operations, train staff, and ensure guests receive fast, accurate service. You will model hospitality standards, coach coworkers, and handle peak periods with calm efficiency.

Ideal candidates bring strong guest-service, leadership, and organizational skills, plus integrity and a proactive, safety-minded approach to food quality and cleanliness.