Guest Experience Team Lead

Efficientapply; Nampa (ID); On-site; USD 19,000 - 25,000; Full time

Job summary

Jack in the Box in Idaho is seeking a first-line operational supervisor responsible for training and leading team members to consistently deliver an exceptional guest experience, including great tasting food and adherence to 20/20 guest expectations and all procedures.

You will supervise front- and back-of-house operations, coach the team on hospitality, and ensure cleanliness, safety, and accurate orders while maintaining a friendly, fast service during peak hours.

Qualifications

• Trains and coaches team members using Guest Expectations materials.
• Ensures compliance with Jack in the Box policies, systems and standards.
• Manages floor and staffing for high-volume service.

Responsibilities

• Supervise and train team on guest service and order accuracy.
• Maintain cleanliness and food safety across all areas.
• Lead on-boarding and performance feedback.
• Ensure consistent, fast service and guest satisfaction.

Skills

Guest service

Team leadership

Training coaching

Communication

Tools

POS system

Job description

Jack in the Box in Idaho is seeking a first-line operational supervisor responsible for training and leading team members to consistently deliver an exceptional guest experience, including great tasting food and adherence to 20/20 guest expectations and all procedures.

You will supervise front- and back-of-house operations, coach the team on hospitality, and ensure cleanliness, safety, and accurate orders while maintaining a friendly, fast service during peak hours.