Guest Experience Team Leader

Efficientapply; Mountain Home (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

Feast Foods, LLC dba Jack in the Box in Mountain Home, ID seeks a first-line operational supervisor responsible for training and leading team members to deliver exceptional guest experiences, great tasting food, and adherence to 20/20 guest expectations and restaurant standards.

You will supervise front and back of house, coach staff, ensure cleanliness, staff scheduling, and uphold food safety, service speed, order accuracy, and brand standards while maintaining a calm, productive environment.

Qualifications

• 6 consecutive months JIB experience with full workstation certification.
• 1 year of supervisory experience in a restaurant or retail customer service environment.
• Able to train and coach team members using Guest Expectations materials.
• Must be at least 18 years old and able to read/speak English.

Responsibilities

• Lead and train team to deliver exceptional guest experience.
• Ensure compliance with JIB procedures, systems, and standards.
• Supervise front, back of house operations and cashiering during busy times.
• Model clean, neat appearance and professional behavior.
• Maintain food safety and quality by following policies.

Skills

Team leadership

Guest service

Training

English proficiency

Tools

POS system

Job description

Feast Foods, LLC dba Jack in the Box in Mountain Home, ID seeks a first-line operational supervisor responsible for training and leading team members to deliver exceptional guest experiences, great tasting food, and adherence to 20/20 guest expectations and restaurant standards.

You will supervise front and back of house, coach staff, ensure cleanliness, staff scheduling, and uphold food safety, service speed, order accuracy, and brand standards while maintaining a calm, productive environment.