Guest Experience Team Leader

J004314 JIB North Bay Jack Inc; Clearlake (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

Jack in the Box is seeking a Team Leader in Clearlake, CA to train and lead restaurant teammates, ensuring guest satisfaction, food quality, and adherence to JIB standards.

You will coach staff on guest interactions, handle busy periods, maintain cleanliness and safety, and support cash handling during shifts. This role requires strong communication, teamwork, and a proactive approach to problem solving in a fast-paced environment.

Qualifications

• Experience in food service or retail supervision and training.
• Excellent interpersonal and guest-service skills.
• Able to perform basic math and manage cash handling.
• Strong organization, initiative and adaptability.

Responsibilities

• Train and coach team members to deliver excellent guest experiences.
• Lead and coach staff to maintain cleanliness, safety, and quality.
• Oversee guest service, order accuracy, and speed during peak times.
• Model brand standards and manage shift operations and cash handling.
• Support problem solving and staff development to improve performance.

Skills

Customer service

Team leadership

Interpersonal skills

Analytical skills

Mathematics basics

Organizational skills

Initiative

Computer literacy

Tools

POS system

Basic computer skills

Job description

Jack in the Box is seeking a Team Leader in Clearlake, CA to train and lead restaurant teammates, ensuring guest satisfaction, food quality, and adherence to JIB standards.

You will coach staff on guest interactions, handle busy periods, maintain cleanliness and safety, and support cash handling during shifts. This role requires strong communication, teamwork, and a proactive approach to problem solving in a fast-paced environment.