Guest Experience Supervisor - Hospitality Front Desk Lead

Wyndham; Panama City Beach (FL); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401k with employer match

Life insurance

Paid time off

Descripción de la vacante

Travel + Leisure Co. is a hospitality leader offering vacation ownership and travel memberships. We are seeking a Guest Services Supervisor to set the bar for excellence, empowering the team to resolve issues, anticipate needs, and exceed guest expectations.

You will direct front- and back-of-house operations and actively seek ways to enhance the guest experience. Your role involves leading shifts, managing check-in/out procedures, analyzing reports, and ensuring tasks are completed with clear

Formación

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Excellent verbal and written communication.
• Basic leadership skills for coaching and training staff.
• Valid driver's license.

Responsabilidades

• Lead daily guest service shifts and supervise front- and back-of-house operations.
• Oversee check-in/check-out procedures and analyze reports.
• Ensure daily tasks and follow-ups are completed.
• Maintain accurate room inventory and adjust schedules.
• Provide hands-on training and coaching for staff.
• Communicate reservation flags and uphold service standards.

Conocimientos

Leadership

Communication

Team coaching

Pressure management

Herramientas

Property Management System (PMS)

Descripción del empleo

Travel + Leisure Co. is a hospitality leader offering vacation ownership and travel memberships. We are seeking a Guest Services Supervisor to set the bar for excellence, empowering the team to resolve issues, anticipate needs, and exceed guest expectations.

You will direct front- and back-of-house operations and actively seek ways to enhance the guest experience. Your role involves leading shifts, managing check-in/out procedures, analyzing reports, and ensuring tasks are completed with clear