Guest Experience Supervisor

Travel-Leisure-Co; Moab (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, empower the team to resolve issues, and exceed guest expectations.

You will drive check-in/check-out procedures, analyze reports, and ensure accurate room inventory while coordinating schedules. The role requires leadership, hospitality experience, strong communication, and hands-on coaching to elevate guest experiences.

Qualifications

• Valid driver’s license is required.
• Experience leading and coaching teams in hospitality or hotel settings.
• Proven ability to train staff and maintain high service standards.
• Strong verbal and written communication and hospitality service skills.
• Working knowledge of computer software including property management systems.
• Able to analyze reports and make data-driven decisions.
• Minimum 1 year of supervisory/management experience.
• Minimum 1 year of hotel, timeshare, or hospitality service experience.

Responsibilities

• Lead daily operation of guest service shifts and front/back-of-house activities.
• Ensure proper guest check-in/check-out procedures and communicate needs with the team.
• Analyze reports and maintain communication with the team.
• Maintain room inventory accurately and manage scheduling adjustments.
• Foster positive relationships with guests and associates.
• Provide hands-on training, development, and coaching for customer service skills.
• Support service standards and communicate reservation flag information.

Skills

Driver's license

Leadership

Coaching

Staff training

Communication

Hospitality service

Property Management Systems

Report analysis

Supervisory experience

Hospitality experience

Tools

Property Management Systems (PMS)

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, empower the team to resolve issues, and exceed guest expectations.

You will drive check-in/check-out procedures, analyze reports, and ensure accurate room inventory while coordinating schedules. The role requires leadership, hospitality experience, strong communication, and hands-on coaching to elevate guest experiences.