Guest Experience Supervisor — Lead Service & Team Excellence

Travel + Leisure Co.; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Holidays

401k with employer match

Legal and identify theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is hiring a Guest Services Supervisor in Austin to lead daily guest service operations across front- and back-of-house areas. You will oversee check-in/out processes, analyze reports, and coordinate schedules to meet guest and financial needs.

A strong focus on coaching staff and maintaining excellent service is essential. The role requires 1 year in supervisory or hospitality roles, with leadership and communication skills to enhance guest experiences.

Qualifications

• Valid driver’s license.
• Ability to work under pressure.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication as well as excellent hospitality service skills.
• Working knowledge of computer software programs including property management systems.
• Comprehension and literacy for analyzing reports.
• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.

Responsibilities

• Lead daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands‑on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Communication

Customer service

Analytical skills

Pressure handling

Staff coaching

Tools

Property management systems

Job description

Travel + Leisure Co. is hiring a Guest Services Supervisor in Austin to lead daily guest service operations across front- and back-of-house areas. You will oversee check-in/out processes, analyze reports, and coordinate schedules to meet guest and financial needs.

A strong focus on coaching staff and maintaining excellent service is essential. The role requires 1 year in supervisory or hospitality roles, with leadership and communication skills to enhance guest experiences.