Guest Experience Supervisor — Front & Back Office

Travel-Leisure-Co; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Austin, TX seeks a Guest Services Supervisor to lead daily front- and back-of-house operations, maximize guest satisfaction, and coach a team to deliver exceptional hospitality.

You will oversee check-in/check-out procedures, analyze reports, and ensure complete daily task execution with clear communication. The role calls for at least 1 year in a supervisory capacity within hospitality, strong communication, poise under pressure, and proficiency with property management

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Excellent verbal and written communication and hospitality service skills.
• Working knowledge of computer software including property management systems.
• Valid driver's license.
• Ability to work under pressure and coach staff.
• Basic leadership skills with ability to mentor and train staff.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Customer service

Staff coaching

Training

Communication

Problem solving

Time management

Analytical reporting

Tools

Property Management Systems

Microsoft Office

CRM software

Job description

Travel + Leisure Co. in Austin, TX seeks a Guest Services Supervisor to lead daily front- and back-of-house operations, maximize guest satisfaction, and coach a team to deliver exceptional hospitality.

You will oversee check-in/check-out procedures, analyze reports, and ensure complete daily task execution with clear communication. The role calls for at least 1 year in a supervisory capacity within hospitality, strong communication, poise under pressure, and proficiency with property management