Guest Experience Lead - Hospitality Excellence

Travel Leisure Resort Development Inc; Emerald Beach (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSAs

Life & accident coverage

Disability

PTO & holidays

Wish day

401k

Legal plan

ID theft protection

Income protection

Wellness program

Employee Assistance

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily front- and back‑of‑house operations, oversee check‑in/check‑out procedures, analyze reports, and coordinate staff schedules to ensure smooth service.

You’ll coach and train team members, maintain accurate room inventory, and communicate needs clearly to improve guest satisfaction and resolve issues with professionalism.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Excellent verbal and written communication and hospitality service skills.
• Valid driver’s license.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back‑of‑house guest service operations.
• Provide proper guest check‑in and check‑out procedures, analyze reports, and communicate needs with your team.
• Ensure daily checklist duties and tasks are fully completed with follow‑up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands‑on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily front- and back‑of‑house operations, oversee check‑in/check‑out procedures, analyze reports, and coordinate staff schedules to ensure smooth service.

You’ll coach and train team members, maintain accurate room inventory, and communicate needs clearly to improve guest satisfaction and resolve issues with professionalism.