Guest Experience Supervisor

Travel + Leisure Co.; Panama City Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Parental leave

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Panama City Beach, FL is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations and oversee check-in/check-out processes.

You will analyze guest reports, coordinate schedules, and train staff to deliver exceptional hospitality and service quality. Ideal candidates bring strong leadership, experience in hospitality, and excellent communication skills to nurture positive guest experiences and teamwork.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Valid driver’s license.
• Demonstrated ability to work under pressure.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication as well as excellent hospitality service skills.
• Working knowledge of various computer software programs including property management systems.
• Comprehension and literacy for analyzing reports.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Guest service

Communication

PMS knowledge

Supervisory experience

Hospitality experience

Work under pressure

Tools

Property management systems

Job description

Travel + Leisure Co. in Panama City Beach, FL is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations and oversee check-in/check-out processes.

You will analyze guest reports, coordinate schedules, and train staff to deliver exceptional hospitality and service quality. Ideal candidates bring strong leadership, experience in hospitality, and excellent communication skills to nurture positive guest experiences and teamwork.