Guest Experience Supervisor — Growth, Training & Benefits

Global Partners LP; Town of Clifton Park (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor in Clifton Park, NY, to supervise staff and ensure smooth daily operations in a retail environment. You will coach team members, greet guests, and enforce safety and cash procedures to deliver consistent guest experiences.

The role requires flexibility for day/evening shifts, a high school diploma, and the ability to lift up to 25 lbs and access all store areas. Reliable transportation is expected.

Qualifications

• Supervise employees ensuring management duties are followed.
• Coach staff with constructive feedback to improve performance.
• Greet guests and provide a positive shopping experience.
• Adhere to safety, security, quality and store policies.

Responsibilities

• Operate POS per corporate standards and manage cash levels.
• Ensure store housekeeping tasks are completed and routines followed.
• Support 24/7 execution of guest service programs and processes.
• Handle cash-related tasks including deposits, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address inquiries and resolve guest complaints.
• Check in external and internal vendors per guidelines.

Skills

Supervising staff

Coaching employees

Guest service

Cash handling

Education

High school diploma or equivalent

Tools

Point of sale

Job description

Global Partners LP is seeking a Guest Service Supervisor in Clifton Park, NY, to supervise staff and ensure smooth daily operations in a retail environment. You will coach team members, greet guests, and enforce safety and cash procedures to deliver consistent guest experiences.

The role requires flexibility for day/evening shifts, a high school diploma, and the ability to lift up to 25 lbs and access all store areas. Reliable transportation is expected.