Guest Experience Supervisor

Global Partners LP; Saco (ME); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Professional development

Job summary

Global Partners LP seeks a Guest Service Supervisor to supervise staff, coach employees, and deliver an exceptional guest experience in a retail setting. The role involves managing POS operations, cash handling, and ensuring compliance with safety and store policies.

The position requires flexibility for day, night, weekend, and holiday shifts, and a High School Diploma or equivalent. Candidates should be able to lift up to 25 lbs and have reliable transportation.

Qualifications

• Supervise staff to ensure adherence to management directives.
• Provide coaching through constructive feedback to improve performance.
• Greet guests and ensure a positive shopping experience.
• Follow safety, security, quality and store operation policies.

Responsibilities

• Operate the point of sale per corporate standards and manage cash levels.
• Maintain store housekeeping: cleaning, dusting, sweeping, mopping, trash removal.
• Ensure 24/7 guest service programs and processes are carried out.
• Handle cash processes, including deposits, gift cards and checks where applicable.
• Replenish products to keep in-stock conditions.
• Address inquiries and guest complaints.
• Check in external and internal vendors per guidelines.

Skills

Supervising staff

Coaching

Guest service

Cash handling

Safety procedures

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP seeks a Guest Service Supervisor to supervise staff, coach employees, and deliver an exceptional guest experience in a retail setting. The role involves managing POS operations, cash handling, and ensuring compliance with safety and store policies.

The position requires flexibility for day, night, weekend, and holiday shifts, and a High School Diploma or equivalent. Candidates should be able to lift up to 25 lbs and have reliable transportation.