Guest Experience Supervisor | Growth & Training

Global Partners LP; City of White Plains (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Professional development

Job summary

Global Partners LP seeks a Guest Service Supervisor to lead store staff, oversee daily tasks, and ensure a high-quality guest experience. You will coach employees, greet guests, and enforce safety and store procedures in a fast-paced retail environment.

Responsibilities include POS operations, cash handling, merchandise replenishment, and addressing guest inquiries while coordinating with vendors as needed. Flexibility for day/evening shifts is required.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• Ability to stand, bend, lift up to 25 lbs, and work flexible hours.

Responsibilities

• Supervise employees by ensuring they perform duties as directed by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Follow safety, security, quality and store operation policies and procedures.
• Operate the POS system and manage cash levels.
• Keep store clean and organized (housekeeping).
• Ensure 24/7 guest service programs and processes are executed.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and resolve complaints.
• Check in external and internal vendors per guidelines.

Skills

Customer service

Cash handling

Supervisory experience

Guest interaction

Education

High School Diploma or equivalent

Tools

POS system

Job description

Global Partners LP seeks a Guest Service Supervisor to lead store staff, oversee daily tasks, and ensure a high-quality guest experience. You will coach employees, greet guests, and enforce safety and store procedures in a fast-paced retail environment.

Responsibilities include POS operations, cash handling, merchandise replenishment, and addressing guest inquiries while coordinating with vendors as needed. Flexibility for day/evening shifts is required.