Guest Service Supervisor: Lead Store Experience & Growth

Global Montello Group Corp; Webster (MA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise daily tasks, and ensure guest satisfaction in a fast-paced retail setting. This role emphasizes teamwork, accountability, and attention to detail, with a focus on delivering a clean, safe, and welcoming environment for every guest.

You will coach employees, greet guests, operate the POS and cash processes, monitor safety and store policies, replenish stock, address inquiries, and support training and

Qualifications

• Leadership and teamwork abilities.
• Strong customer service orientation.
• Ability to coach and develop staff.
• Experience handling cash and POS operations.
• Familiarity with store policies and safety procedures.

Responsibilities

• Supervise employees and ensure tasks are performed as directed by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies.
• Operate POS and manage cash levels.

Skills

Team leadership

Customer service

Coaching

Cash handling

POS operations

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise daily tasks, and ensure guest satisfaction in a fast-paced retail setting. This role emphasizes teamwork, accountability, and attention to detail, with a focus on delivering a clean, safe, and welcoming environment for every guest.

You will coach employees, greet guests, operate the POS and cash processes, monitor safety and store policies, replenish stock, address inquiries, and support training and