Guest Experience Supervisor | Growth & Team Leadership

Global Montello Group Corp; Millbury (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Coins!

Health & Wellness

401k match

Tuition reimbursement

Job summary

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to lead staff, ensure guest satisfaction, and uphold store policies and cash handling standards.

The role requires flexible hours and strong organizational skills, with a focus on safety, cleanliness, and efficient store operations. Competitive pay and opportunities for growth are offered by a Fortune 500 company with a long history of community support.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Must be able to lift up to 25 lbs. during a shift.

Responsibilities

• Supervise employees ensuring they perform all duties directed by management.
• Coach employees by giving constructive feedback to help perform tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality and store operations policies and practices.
• Operate the point of sale and maintain proper cash levels, including supervised staff.
• Ensure all store housekeeping is completed (cleaning, dusting, sweeping, mopping, trash).
• Ensure 24/7 execution of guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

Education

High School Diploma

Job description

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to lead staff, ensure guest satisfaction, and uphold store policies and cash handling standards.

The role requires flexible hours and strong organizational skills, with a focus on safety, cleanliness, and efficient store operations. Competitive pay and opportunities for growth are offered by a Fortune 500 company with a long history of community support.