Guest Experience Leader

Global Montello Group Corp; Acton (MA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401k with match

Tuition reimbursement

Career development opportunities

Job summary

Global Partners LP is seeking a Guest Service Supervisor in Massachusetts to oversee staff, coach team members, and ensure excellent guest experiences. The role includes POS operations, cash handling, and adherence to safety and store policies in a dynamic retail environment.

The ideal candidate will be reliable, organized, and capable of working flexible hours including days, nights, weekends, and holidays, with a commitment to customer service and teamwork.

Qualifications

• High school diploma or equivalent.
• Experience supervising staff and guest service.
• Ability to handle cash deposits and maintain POS accuracy.

Responsibilities

• Supervise staff to ensure tasks meet management directives.
• Coach employees and provide constructive feedback.
• Greet guests and ensure a positive shopping experience.
• Operate the POS and manage cash processes with accuracy.
• Enforce safety, security, quality, and store policies.
• Maintain store cleanliness and replenish products as needed.

Skills

Guest service

Staff supervision

Cash handling

Safety compliance

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor in Massachusetts to oversee staff, coach team members, and ensure excellent guest experiences. The role includes POS operations, cash handling, and adherence to safety and store policies in a dynamic retail environment.

The ideal candidate will be reliable, organized, and capable of working flexible hours including days, nights, weekends, and holidays, with a commitment to customer service and teamwork.