Guest Experience Lead - Growth & Development

Global Montello Group Corp; Boston (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & Vision Insurance

401k with company match

Tuition reimbursement

Job summary

Global Partners LP in Boston is seeking a Guest Service Supervisor to oversee staff, ensure guest satisfaction, and maintain store operations. You will supervise employees, provide coaching, greet guests, and execute POS and cash handling as part of daily duties.

The role emphasizes safety, cleanliness, and consistent guest services, with flexible hours to cover days, nights, weekends, and holidays. Competitive pay and benefits are provided.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service or retail is a plus.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Supervise employees to ensure management directions are followed.
• Provide coaching and constructive feedback to staff.
• Greet guests and ensure a positive shopping experience for all.
• Adhere to safety, security, quality and store policy standards.
• Operate POS and manage cash levels as directed.
• Maintain store cleanliness and housekeeping tasks.
• Support 24/7 guest service programs and processes.
• Handle inquiries and complaints from guests.

Skills

People supervision

Customer service

Cash handling

POS operations

Education

High School Diploma

Tools

POS System

Job description

Global Partners LP in Boston is seeking a Guest Service Supervisor to oversee staff, ensure guest satisfaction, and maintain store operations. You will supervise employees, provide coaching, greet guests, and execute POS and cash handling as part of daily duties.

The role emphasizes safety, cleanliness, and consistent guest services, with flexible hours to cover days, nights, weekends, and holidays. Competitive pay and benefits are provided.