Guest Experience Supervisor

Global Montello Group Corp; Lunenburg (MA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401k with match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, oversee daily work flows, and uphold customer service standards in Massachusetts. The role focuses on people management, cash handling, and ensuring a clean, safe, and welcoming store environment.

The Supervisor will engage with guests, train team members, and coordinate with management to meet store objectives, while supporting flexible hours and adherence to company policies.

Qualifications

• Supervises employees and coaches performance to meet management guidelines.
• Greet guests and ensure a positive shopping experience.
• Follow safety and store policies while handling cash and POS operations.

Responsibilities

• Supervise employees ensuring they perform duties directed by management.
• Coach staff by providing constructive feedback to improve tasks.
• Greet guests and ensure an enjoyable shopping experience for all.
• Adhere to safety, security, quality and store operation policies.
• Operate the point of sale per corporate standards and manage cash levels.
• Ensure store housekeeping tasks are completed daily.
• Support 24/7 guest service programs and processes.
• Manage cash processes including deposits, gift cards, and checks.
• Restock products to maintain in-stock conditions.
• Address guest inquiries and handle vendor checks per guidelines.

Skills

Staff supervision

Coaching

Cash handling

Guest service

Operations workflows

Education

High School Diploma

Tools

Point of Sale

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, oversee daily work flows, and uphold customer service standards in Massachusetts. The role focuses on people management, cash handling, and ensuring a clean, safe, and welcoming store environment.

The Supervisor will engage with guests, train team members, and coordinate with management to meet store objectives, while supporting flexible hours and adherence to company policies.