Guest Experience Supervisor - Front Office Team Lead

Stonebridge Companies; San Francisco (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness programs

Life insurance

Disability insurance

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Brisbane, CA seeks a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring top guest satisfaction. The role supports the Front Office Manager and leads the front office team to uphold service standards and efficiency.

Requirements include 2+ years of front office or guest services supervisory experience in hospitality, strong leadership and communication skills, and proficiency with

Qualifications

• 2+ years of front office or guest services supervisory experience in hospitality.
• Strong leadership and supervisory abilities with excellent communication.
• Proficiency with property management systems and check-in/check-out processes.

Responsibilities

• Oversee guest check-in/check-out to ensure prompt, courteous service.
• Manage reservations and guest inquiries while maintaining accurate billing.
• Lead front office staff, conduct training, and schedule coverage.
• Coordinate with housekeeping and other departments to maintain standards.
• Act as Duty Manager when required.

Skills

Leadership

Communication

Staff supervision

Guest services

PMS proficiency

Tools

Property Management System (PMS)

Job description

Stonebridge Companies in Brisbane, CA seeks a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring top guest satisfaction. The role supports the Front Office Manager and leads the front office team to uphold service standards and efficiency.

Requirements include 2+ years of front office or guest services supervisory experience in hospitality, strong leadership and communication skills, and proficiency with