Front Desk Lead & Guest Experience Supervisor

3M HEALTHCARE; San Francisco (CA); On-site; USD 28,413 - 40,467; Full time

Job summary

Stonebridge in Brisbane, CA, is seeking a Guest Services Supervisor to oversee front desk operations, train staff, and ensure high guest satisfaction. You will monitor service metrics, coordinate with Engineering and Housekeeping, and manage reservations, check-ins, and postings with accuracy.

Qualifications include a Bachelor's degree or 1–2 years related experience, and the ability to work nights and weekends.

Qualifications

• Bachelor's degree or 1–2 years related experience, or equivalent combination.
• Flexibility to work nights and weekends.
• Read/write fluent English.

Responsibilities

• Train front desk staff with Operations Manager.
• Monitor Guest Service Scores and improve guest satisfaction through coaching.
• Coordinate with Engineering and Housekeeping for guest needs.
• Handle reservations, check-ins/outs, and postings of charges.

Skills

Customer service

Training

Problem solving

Accountability

Teamwork

Education

Bachelor's degree / 1–2 years experience

Tools

Outlook

Word

Excel

Job description

Stonebridge in Brisbane, CA, is seeking a Guest Services Supervisor to oversee front desk operations, train staff, and ensure high guest satisfaction. You will monitor service metrics, coordinate with Engineering and Housekeeping, and manage reservations, check-ins, and postings with accuracy.

Qualifications include a Bachelor's degree or 1–2 years related experience, and the ability to work nights and weekends.