Front Office Experience Lead — Guest Services Supervisor

Stonebridge Companies; California, Northern (MO, KY); Hybrid; USD 34,000 - 36,000; Full time

Job summary

Stonebridge Companies in Brisbane, CA is seeking a Guest Services Supervisor to lead daily front office operations, including guest reception, reservations, and telephone services. You will supervise the front office team to ensure service standards and operational efficiency while supporting the Front Office Manager.

The ideal candidate has 2+ years of supervisory experience in hospitality, strong communication skills, and proficiency with reservations and property management systems.

Qualifications

• 2+ years of front office or guest services supervisory experience in hospitality.
• Strong leadership and interpersonal skills.
• Proficiency with reservations and property management systems.
• Ability to manage guest issues professionally.

Responsibilities

• Greet guests, check in/out promptly and courteously.
• Oversee check-in procedures and accurate guest billing.
• Handle guest problems or complaints promptly.
• Maintain front office cleanliness and order.
• Coordinate with housekeeping and other departments.
• Make duty manager appearances and attend management meetings.
• Oversee luggage delivery/collection.
• Balance daily accounts.
• Schedule, train, and develop front office staff.

Skills

Front office supervision

Leadership

Communication skills

Reservations systems

Check-in/check-out

Staff scheduling

Training and development

Job description

Stonebridge Companies in Brisbane, CA is seeking a Guest Services Supervisor to lead daily front office operations, including guest reception, reservations, and telephone services. You will supervise the front office team to ensure service standards and operational efficiency while supporting the Front Office Manager.

The ideal candidate has 2+ years of supervisory experience in hospitality, strong communication skills, and proficiency with reservations and property management systems.