Guest Experience Front Office Lead

Stonebridge Companies; Seattle (WA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) matching

Wellness program

Life and disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Companies seeks a Front Office Supervisor in Seattle, WA to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring guest satisfaction. Reports to Front Office Manager and supervises the front office team to maintain service standards and efficiency.

The role requires 2+ years of supervisory experience in hospitality, strong leadership and communication skills, and proficiency with property management systems.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Greet guests and check them in promptly and courteously.
• Oversee check-in procedures and verify guest information and billing.
• Handle guest problems or complaints in a timely manner.
• Ensure rooms are prepared to the company’s standards and maximize occupancy.
• Coordinate communication between reservations, front office, and housekeeping.
• Ensure accurate guest charges and daily balance of accounts.
• Supervise check-out process and assist with luggage and guest departures.
• Maintain front office areas in a clean, orderly condition.

Skills

Front office supervision

Leadership

Customer service

Communication

PMS proficiency

Tools

Property Management Systems

Job description

Stonebridge Companies seeks a Front Office Supervisor in Seattle, WA to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring guest satisfaction. Reports to Front Office Manager and supervises the front office team to maintain service standards and efficiency.

The role requires 2+ years of supervisory experience in hospitality, strong leadership and communication skills, and proficiency with property management systems.