Guest Experience Leader – Front Office Supervisor

Stonebridge Companies; San Francisco (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Brisbane/Las Vegas area seeks a Front Office Supervisor to oversee daily front desk operations, ensuring guest satisfaction and efficient service.

The role requires supervising a front office team, coordinating with reservations and housekeeping, and maintaining high standards of guest experience. Evening/weekend hours may be required; solid PMS skills are essential.

Qualifications

• 2+ years front office supervisory experience in hotel/hospitality.
• Strong leadership and interpersonal skills for guest interactions.
• Proficiency with reservations, check-in/check-out, and billing processes.
• Ability to resolve guest issues professionally and timely.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and ensure accurate guest information and billing.
• Handle guest problems or complaints in a timely manner.
• Maintain front office areas to established standards and cleanliness.
• Coordinate with reservations and housekeeping for smooth operations.
• Supervise and expedite the check-out process for departing guests.
• Assist with luggage delivery and retrieval as needed.

Skills

Front office supervision

Guest services

Team leadership

Customer service

PMS proficiency

Job description

Stonebridge Companies in Brisbane/Las Vegas area seeks a Front Office Supervisor to oversee daily front desk operations, ensuring guest satisfaction and efficient service.

The role requires supervising a front office team, coordinating with reservations and housekeeping, and maintaining high standards of guest experience. Evening/weekend hours may be required; solid PMS skills are essential.