Guest Experience Supervisor

Stonebridge Companies; Brisbane (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Benefits package including medical, dp

Job summary

Stonebridge Companies in Brisbane, CA, seeks a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will supervise the front office team, support the Front Office Manager, and maintain service standards and efficiency.

Responsibilities include guiding check-in/check-out, balancing accounts, coordinating with housekeeping and reservations, and acting as Duty Manager when needed.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality.
• Strong leadership and supervisory skills to manage a team.
• Excellent communication and interpersonal skills with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out.
• Ability to handle guest issues and resolve complaints in a professional and timely manner.

Responsibilities

• Greet, check-in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and billing details.
• Handle guest problems or complaints in a timely manner.
• Maintain rooms to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain communication between reservations, front office, and housekeeping.
• Ensure charges are entered and accounts balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Arrange luggage delivery and collection to and from guest rooms.
• Oversee front office areas cleanliness and order.
• Conduct performance evaluations and identify training needs.
• Act as Duty Manager when required and attend management meetings.

Skills

Leadership

Communication

Staff development

Guest services

Scheduling

Problem solving

Tools

Property management system (PMS)

Job description

Stonebridge Companies in Brisbane, CA, seeks a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will supervise the front office team, support the Front Office Manager, and maintain service standards and efficiency.

Responsibilities include guiding check-in/check-out, balancing accounts, coordinating with housekeeping and reservations, and acting as Duty Manager when needed.