Front Office Supervisor - Guest Experience Leader (PTO)

Stonebridge Companies; Brisbane (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Stonebridge Companies, Brisbane, CA, seeks a Front Office Supervisor to oversee daily front desk operations, guest reception, reservations, and phone services, ensuring high guest satisfaction. You will supervise the front office team and support the Front Office Manager to maintain standards.

This role requires 2+ years of supervisory hospitality experience, strong leadership, and excellent communication. Proficiency with property management systems and reservations, plus flexibility for

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Experience with scheduling, training, and staff development.

Responsibilities

• Oversee daily front office operations, guest reception, reservations, and telephone services.
• Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
• Maintain effective communication between reservations, front office, and housekeeping.
• Supervise and expedite check-out and balance guest accounts daily.
• Act as Duty Manager when required and attend management meetings as necessary.

Skills

Front office supervision

Guest services

Leadership

Communication

Property management systems

Reservations and check-in/check-out

Staff scheduling and training

Problem resolution

Organizational skills

Tools

Property Management System (PMS)

Reservation software

Job description

Stonebridge Companies, Brisbane, CA, seeks a Front Office Supervisor to oversee daily front desk operations, guest reception, reservations, and phone services, ensuring high guest satisfaction. You will supervise the front office team and support the Front Office Manager to maintain standards.

This role requires 2+ years of supervisory hospitality experience, strong leadership, and excellent communication. Proficiency with property management systems and reservations, plus flexibility for