Guest Experience Supervisor — Front Office

OTO Development; New York (NY); On-site; USD 41,000 - 44,000; Full time

Job summary

OTO Development is hiring a Front Office Supervisor in New York for a role focused on guest satisfaction and smooth front desk operations. You will guide check-in/out, manage the PMS system, and ensure secure handling of payments while upholding safety and service standards.

The position requires 2+ years in a front desk role, strong communication, and a collaborative team attitude. Certification within 6 months is required; the job offers competitive hourly pay and a dynamic hospitality

Qualifications

• 2+ years’ experience in front desk or receptionist role.
• Excellent oral, written, and interpersonal communication.
• Team oriented with a guest-first mindset.
• Ability to stand and work for extended periods.

Responsibilities

• Assist guests with check-in and check-out throughout their stay.
• Operate the hotel’s electronic reservations system and related software.
• Handle credit card and cash transactions securely and accurately.
• Anticipate guest needs and deliver exceptional service.
• Collaborate with team to maintain a hospitable environment.
• Maintain accurate guest billing, reservations, and reports.

Skills

Front desk experience

Customer service

Guest relations

Communication skills

Tools

PMS software

Job description

OTO Development is hiring a Front Office Supervisor in New York for a role focused on guest satisfaction and smooth front desk operations. You will guide check-in/out, manage the PMS system, and ensure secure handling of payments while upholding safety and service standards.

The position requires 2+ years in a front desk role, strong communication, and a collaborative team attitude. Certification within 6 months is required; the job offers competitive hourly pay and a dynamic hospitality