Front Office Supervisor: Elevate Guest Experience & Team

Hotel Talent Westchester/Yonkers New York; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Hotel Talent Westchester/Yonkers New York is seeking a Front Office Supervisor to oversee guest check-in/out, train front desk staff, and assist the Front Office Manager in enhancing departmental culture. The role emphasizes leadership, ownership, and a proactive, guest-first mentality.

The position requires 1–2 years of front desk experience and prefers 1 year in a supervisory capacity, with strong knowledge of front office systems and safety procedures.

Qualifications

• 1-2 years of front desk experience at a select-service hotel preferred.
• One year of front office supervisor experience is preferred.

Responsibilities

• Oversee check-in and check-out processes to ensure courteous, professional service.
• Train Front Office staff and assist Front Office Manager to improve departmental culture.
• Support in operations and accounting knowledge related to the Front Office.
• Manage rate structure through Reservations and Front Office interactions to meet or exceed revenue goals.
• Ensure Front Office systems and controls comply with policy and procedures.
• Maintain open communication with internal departments and staff.
• Staffing is managed to match occupancy peaks and valleys.
• Train staff on fire, life, and safety procedures and drills.
• Foster profitability, guest satisfaction, and employee satisfaction.
• Implement and monitor guest service and VIP programs.
• Handle complaints and incidents in coordination with management.
• Use guest names in all transactions and maintain knowledge of hotel services.

Tools

PEP PMS

Opera

Word

Excel

Job description

Hotel Talent Westchester/Yonkers New York is seeking a Front Office Supervisor to oversee guest check-in/out, train front desk staff, and assist the Front Office Manager in enhancing departmental culture. The role emphasizes leadership, ownership, and a proactive, guest-first mentality.

The position requires 1–2 years of front desk experience and prefers 1 year in a supervisory capacity, with strong knowledge of front office systems and safety procedures.