Guest Experience Front Desk Pro

OTO Development; Nashville (TN); On-site; USD 25,000 - 26,000; Full time

Job summary

OTO Development is seeking a Front Desk Associate to manage guest check-ins/outs and assist guests throughout their stay. The role involves using the hotel reservation system and handling financial transactions with integrity. A team-focused, guest-centric attitude is essential.

The position reports to the General Manager. Competitive hourly pay ranges based on experience, with comprehensive benefits and career growth opportunities at OTO Development.

Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Team player with strong guest service focus.
• Ability to troubleshoot and provide guest solutions.

Responsibilities

• Assist guests in check-in and check-out procedures and during their stay.
• Operate the hotel’s electronic reservation system and related software.
• Handle all financial transactions securely and accurately.
• Anticipate guests’ needs and maximize guest experience.
• Collaborate with team members to maintain a hospitable, customer-focused environment.

Skills

Interpersonal communication

Customer service

Teamwork

Problem solving

Tools

Hotel PMS

Job description

OTO Development is seeking a Front Desk Associate to manage guest check-ins/outs and assist guests throughout their stay. The role involves using the hotel reservation system and handling financial transactions with integrity. A team-focused, guest-centric attitude is essential.

The position reports to the General Manager. Competitive hourly pay ranges based on experience, with comprehensive benefits and career growth opportunities at OTO Development.