Guest Experience Specialist — Front Desk

OTO Development; Saint Petersburg (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development in Saint Petersburg, FL is seeking a Front Desk Associate to warmly welcome guests, manage check-in and check-out, and help ensure a seamless stay at our property. The role requires a customer-first attitude and teamwork to deliver exceptional service.

The successful candidate will handle reservations, payments, and engage with guests to anticipate needs, creating a welcoming, efficient experience throughout each visit.

Qualifications

• Customer-focused hospitality experience preferred.
• Strong communication and interpersonal skills required.
• Ability to work in a team and handle guest needs.

Responsibilities

• Assist guests with check-in/check-out and during their stay.
• Operate the hotel’s reservation system and related software.
• Process credit card and cash transactions securely and accurately.
• Anticipate guest needs to maximize their experience.
• Collaborate with team to maintain a hospitable, customer-focused environment.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Tools

Reservation system

Job description

OTO Development in Saint Petersburg, FL is seeking a Front Desk Associate to warmly welcome guests, manage check-in and check-out, and help ensure a seamless stay at our property. The role requires a customer-first attitude and teamwork to deliver exceptional service.

The successful candidate will handle reservations, payments, and engage with guests to anticipate needs, creating a welcoming, efficient experience throughout each visit.