Guest Experience Supervisor — Front Desk & Operations

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel; Houston (TX); On-site; USD 20,457 - 29,136; Full time

Job summary

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel is looking for a Hotel Front Desk Supervisor in Houston. The role involves overseeing daily front office operations, managing staff, and ensuring guest satisfaction. Responsibilities include resolving complaints, handling financial transactions, and training agents. Ideal candidates should have 1–3+ years of hospitality experience and strong interpersonal skills. The position offers compensation of $18 hourly.

Qualifications

• 1–3+ years experience in a hospitality role with supervisory experience preferred.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to lead by example and manage time effectively.

Responsibilities

• Oversee front desk, bell, and concierge staff for efficient service.
• Resolve guest complaints promptly and handle VIP arrivals.
• Manage check‑in/check‑out, room assignments, and pre‑registration.

Skills

Interpersonal skills

Conflict resolution

Leadership

Time management

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel is looking for a Hotel Front Desk Supervisor in Houston. The role involves overseeing daily front office operations, managing staff, and ensuring guest satisfaction. Responsibilities include resolving complaints, handling financial transactions, and training agents. Ideal candidates should have 1–3+ years of hospitality experience and strong interpersonal skills. The position offers compensation of $18 hourly.