Front Desk Supervisor — Lead Guest Experience & Operations

Tapestry Conshohocken; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision plan

Life insurance

Disability

401(k)

Tuition assistance

Hotel discounted rates

Training & development

Job summary

Courtyard by Marriott Houston is hiring a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest service, and maintaining Concord brand standards. Location: Courtyard by Marriott Houston, 15838 John F. Kennedy Blvd., Houston, TX 77032, USA.

This full-time, on-site role requires supervising shifts, training staff, and meeting operational goals. Ideal candidates have front-desk supervisory experience; Marriott experience is preferred.

Qualifications

• Previous front-desk supervisory experience required.
• Marriott experience preferred.
• Willingness to cover overnight shifts as needed.

Responsibilities

• Prepare a weekly schedule for Front Desk and Van Driver positions.
• Be knowledgeable in all shifts and be available to cover any shift, including overnight, with little notice.
• Assist with shuttle transportation when needed.
• Participate in the Manager-on-Duty rotation.
• Process Accounts Payable, Receivable, and end-of-period documents.
• Order supplies as needed.
• Interview and train new associates.
• Ensure all associates are familiar with hotel brand standards and loyalty programs.
• Prepare for the annual Brand Standard Audit and company internal audit.
• Coordinate with the Sales team regarding groups and meetings.
• Achieve the company-established success rate in Loyalty Enrollments.
• Be familiar with the Food & Beverage department and assist when necessary.
• Communicate efficiently and effectively, both verbally and in writing.
• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer the switchboard in accordance with proper telephone etiquette standards.
• Block rooms and handle special requests.
• Monitor room availability and assist the AGM and GM in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep the lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Skills

Leadership

Enthusiastic demeanor

Detail-oriented

Dedication and integrity

Job description

Courtyard by Marriott Houston is hiring a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest service, and maintaining Concord brand standards. Location: Courtyard by Marriott Houston, 15838 John F. Kennedy Blvd., Houston, TX 77032, USA.

This full-time, on-site role requires supervising shifts, training staff, and meeting operational goals. Ideal candidates have front-desk supervisory experience; Marriott experience is preferred.