Guest Experience Supervisor, Front Desk Leader

Hyatt; Sugar Land (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor to oversee front desk operations in Sugar Land, Texas. This role involves supervising associates, resolving guest complaints, and ensuring guest satisfaction. Candidates should have 1 to 3 years of experience in a related role and a preference for an Associate's or Bachelor's degree. The position requires strong guest service skills and the ability to manage a dynamic work environment effectively.

Qualifications

• 1 to 3 years of related experience in front desk or customer service.
• Ability to manage staff and resolve guest complaints effectively.

Responsibilities

• Supervise front desk operations and ensure excellent guest experiences.
• Interview, select, train, and coach front desk associates.
• Handle guest complaints and resolve issues effectively.

Skills

Guest service orientation

Supervisory skills

Conflict resolution

Time management

Education

Associate’s or Bachelor’s degree

Job description

A leading hospitality company is seeking a Front Desk Supervisor to oversee front desk operations in Sugar Land, Texas. This role involves supervising associates, resolving guest complaints, and ensuring guest satisfaction. Candidates should have 1 to 3 years of experience in a related role and a preference for an Associate's or Bachelor's degree. The position requires strong guest service skills and the ability to manage a dynamic work environment effectively.