Front Desk Supervisor - Lead Guest Experience

The Hotel at Avalon; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary meal

Free parking

Career development opportunities

Job summary

HEI Hotels and Resorts is seeking a Front Office Supervisor for the Houston Grand Hotel - River Oaks in Houston, TX. The role supports the Front Office Manager to ensure smooth guest arrivals, check-ins, and departures while maintaining high service standards.

You will assist with guest inquiries, resolve issues, and uphold brand policies. Ideal candidate has at least one year in hospitality customer service, strong communication skills, and comfort with front desk systems and calculations.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk.
• Ability to observe signs of emergency situations with or without reasonable accommodation.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

Responsibilities

• Assist the Front Office Manager in managing daily Front Office operations.
• Greet guests with a friendly welcome and provide accurate information on services and local attractions.
• Process registrations and check-outs accurately and balance house banks.
• Resolve guest issues by researching and applying appropriate solutions.
• Coordinate with other departments to ensure smooth guest experiences.

Skills

Customer service

Communication

Mathematical skills

Computer input

Tools

Calculator

PMS/Property Management System

Job description

HEI Hotels and Resorts is seeking a Front Office Supervisor for the Houston Grand Hotel - River Oaks in Houston, TX. The role supports the Front Office Manager to ensure smooth guest arrivals, check-ins, and departures while maintaining high service standards.

You will assist with guest inquiries, resolve issues, and uphold brand policies. Ideal candidate has at least one year in hospitality customer service, strong communication skills, and comfort with front desk systems and calculations.