Guest Experience Specialist

Concord Hospitality Enterprises; Houston (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Houston. This role places you at the hub of guest interaction, helping ensure a smooth check-in and check-out experience with a proactive, friendly approach.

The successful candidate will excel in guest communication, handle cash, and be familiar with hotel programs and offers, contributing to a welcoming atmosphere and team success.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Houston. This role places you at the hub of guest interaction, helping ensure a smooth check-in and check-out experience with a proactive, friendly approach.

The successful candidate will excel in guest communication, handle cash, and be familiar with hotel programs and offers, contributing to a welcoming atmosphere and team success.