Guest Services Specialist - Front Desk & Concierge

Holiday Inn Express Houston / Staybridge Suites Houston; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Holiday Inn Express Houston / Staybridge Suites Houston is seeking a Front Desk Clerk/Guest Service Agent responsible for providing quality guest service across front office operations. Key duties include check-in/check-out, phone operations, and concierge services.

Candidates should have at least 6 months of front desk experience, ideally with brand experience. A professional demeanor, ability to meet guests' needs, and knowledge of hotel amenities are essential. The position involves maintaining a clean front desk area and assisting with reservations.

Qualifications

• 6 months or more of front desk experience; preferably with brand experience.

Responsibilities

• Check-in and check-out hotel guests professionally.
• Anticipate and meet guests’ needs promptly.
• Provide knowledge of hotel features/services.

Skills

Guest service

Telephone service

Concierge knowledge

Education

6 months front desk experience

Job description

Holiday Inn Express Houston / Staybridge Suites Houston is seeking a Front Desk Clerk/Guest Service Agent responsible for providing quality guest service across front office operations. Key duties include check-in/check-out, phone operations, and concierge services.

Candidates should have at least 6 months of front desk experience, ideally with brand experience. A professional demeanor, ability to meet guests' needs, and knowledge of hotel amenities are essential. The position involves maintaining a clean front desk area and assisting with reservations.