Front Desk Lead & Guest Experience Supervisor

Driftwood Hospitality Management; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Atlanta, GA is seeking a Front Desk Supervisor to lead the front desk team and ensure consistent, high-quality guest service across shifts.

You will train agents, manage check-in/check-out, handle cash and credit procedures, resolve guest issues, and maintain brand standards. This role requires strong communication, patience, and organizational skills in a fast-paced hotel environment.

Qualifications

• High school diploma preferred.
• Ability to effectively deal with internal and external customers.
• Two years combined front desk and supervisor experience.
• Strong English communication, verbal and written.

Responsibilities

• Greet guests warmly, provide clear directions and information.
• Oversee check-in/check-out and cashiering procedures.
• Train and supervise front desk staff; monitor attendance and performance.
• Resolve guest issues with timely, courteous solutions.
• Maintain brand standards and ensure smooth shift operations.

Skills

Customer service

English communication

Cash handling

Problem solving

Education

High school diploma

Tools

Reservation system

Front desk software

Job description

Driftwood Hospitality Management in Atlanta, GA is seeking a Front Desk Supervisor to lead the front desk team and ensure consistent, high-quality guest service across shifts.

You will train agents, manage check-in/check-out, handle cash and credit procedures, resolve guest issues, and maintain brand standards. This role requires strong communication, patience, and organizational skills in a fast-paced hotel environment.