Guest Experience Specialist - Front Desk

Hilton Raleigh North Hills; Raleigh (NC); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Résumé du poste

Driftwood Hospitality Management is seeking a Front Desk Guest Service Associate to greet and register guests, ensure a smooth check-in/out, and provide exceptional service. You will input guest data, assign rooms, and handle payments with accuracy while maintaining safety standards.

The role involves answering phones, resolving routine issues, and supporting front desk teammates in a fast-paced hotel environment, with emphasis on courtesy and professionalism.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Calculator usage and basic arithmetic accuracy required.
• Ability to deal with customers with patience and diplomacy.
• Strong English reading/writing and verbal communication.
• Ability to input information into a computer system accurately.
• Ability to observe and respond to emergency situations.

Responsabilités

• Greet guests warmly and register them efficiently.
• Complete registration by inputting data, assigning rooms, and coding keys.
• Process payments including credit cards and vouchers and balance as needed.
• Answer phones promptly in clear English and relay messages.
• Close guest accounts at checkout and resolve issues per guidelines.
• Handle guest complaints and escalate to supervisors when needed.
• Follow safety, security, and department procedures at all times.
• Maintain neat, clean appearance and assist other front desk staff.

Connaissances

High school diploma

Hospitality experience

Customer service

English communication

Computer systems

Cash handling

Safety procedures

Formation

High school diploma

Description du poste

Driftwood Hospitality Management is seeking a Front Desk Guest Service Associate to greet and register guests, ensure a smooth check-in/out, and provide exceptional service. You will input guest data, assign rooms, and handle payments with accuracy while maintaining safety standards.

The role involves answering phones, resolving routine issues, and supporting front desk teammates in a fast-paced hotel environment, with emphasis on courtesy and professionalism.