Front Office Team Lead - Guest Experience & Ops

Stonebridge; Denver (CO); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Denver, Colorado is seeking a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will supervise the front office team, report to the Front Office Manager, and contribute to service standards and efficiency.

The role requires 2+ years of supervisory experience in hospitality, strong leadership, and proficiency with PMS and reservations systems.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality setting.
• Strong leadership and supervisory abilities with team management.
• Excellent communication and guest relations skills.
• Proficiency with property management and reservations systems.
• Ability to resolve guest issues professionally and promptly.

Responsibilities

• Greet, check in, and assign rooms promptly and courteously.
• Oversee front desk operations to maintain service standards and efficiency.
• Manage guest inquiries, complaints, and billing with professionalism.
• Coordinate with housekeeping and reservations to maximize occupancy.
• Supervise and coach front office staff; conduct performance evaluations.
• Act as Duty Manager as needed and participate in management meetings.
• Ensure accurate daily balancing of accounts and charges.

Skills

Front office supervisory experience

Leadership

Communication skills

Property Management System

Reservations software

Check-in/check-out procedures

Tools

Property Management System (PMS)

Reservations software

Check-in/Check-out systems

Job description

Stonebridge in Denver, Colorado is seeking a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will supervise the front office team, report to the Front Office Manager, and contribute to service standards and efficiency.

The role requires 2+ years of supervisory experience in hospitality, strong leadership, and proficiency with PMS and reservations systems.