Guest Experience Leader - Front Office & Reservations

Stonebridge Companies; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Denver, CO seeks a Front Office Manager to oversee guest reception, reservations, and telephone services with emphasis on guest satisfaction and operational efficiency.

The role partners with the General Manager to meet revenue, expense, and quality targets, while ensuring smooth operations and staff development. This position is full-time and onsite with competitive benefits.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities for daily front office operations and guest interactions.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written, with guests, staff, and management.

Responsibilities

• Greet, check-in, and allocate rooms promptly and courteously.
• Ensure accurate guest details and billing at check-in.
• Address guest issues or complaints promptly to ensure satisfaction.
• Maintain front office areas and ensure room inventory management.
• Maximize occupancy within overbooking policy.
• Coordinate with reservations, front desk, housekeeping, and other departments.
• Post guest charges accurately and keep accounts up to date.
• Enforce credit control procedures and balance accounts daily.
• Oversee check-out procedures and luggage handling.
• Conduct regular performance appraisals and staff development.

Skills

Front office management

Leadership

Organizational skills

Communication skills

Property management systems

Financial reporting

Job description

Stonebridge Companies in Denver, CO seeks a Front Office Manager to oversee guest reception, reservations, and telephone services with emphasis on guest satisfaction and operational efficiency.

The role partners with the General Manager to meet revenue, expense, and quality targets, while ensuring smooth operations and staff development. This position is full-time and onsite with competitive benefits.